Help! My email has been hacked!

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  • Help! My email has been hacked!

If you find that your email has been hacked - take a deep breath and jump into action. Learn five steps that can help you to prevent or minimize any damage done by a compromised account.

You can’t log into your email account:

You go to check your email and find that your username and password combination has been rejected. It seems that hacker logged in, and then changed your password.

One of your contacts asks, “Did this email really come from you?”

Those emails that may include an attachment that’s infected with malware. And most likely, those emails look a little odd. They don’t sound or read at all like the person they’re trying to impersonateб so no wonder that some of your contacts may ask if this email really came from you.

Slow and erratic device performance:

A sluggish device could be a sign of malware in general. In some cases, the malware is logging keystrokes on your computer or taps on your phone to siphon off things like usernames and passwords so that a hacker can take control of the accounts associated with them—such as your email, not to mention your bank accounts.

What should I do if my email is hacked?

1) Change your passwords:

Change your password for your email account if possible. Make it a strong, unique and don’t reuse a password from another account. Next, update the passwords for other accounts if you use the same or similar passwords for them.

2) Use your email provider’s recovery service, if needed:

In the case where you’ve been locked out of your account because you think the hacker has changed the password, your email provider should have a webpage dedicated to recovering your account in the event of a lost or stolen password.

3) Reach out to your email contacts:

As quickly as you can, send a message to all your email contacts and let them know that your email has been compromised. Alert them that they shouldn’t open any emails or attachments from you that were sent during the time your account was compromised.

4) Scan your device for malware and viruses:

Give your device a thorough virus scan with comprehensive online protection software to ensure your device is free from malware. Set up a regular scan to run automatically if you haven’t already.

5) Check your other accounts:

Take a look at your other accounts across banking, finances, social media, and other services you use and keep an eye out for any unusual activity.